Faqs

1Do you sell original, brand-new TVs?
Yes! All our TVs and electronics are 100% original, brand-new, and sourced directly from authorized suppliers.
2How can I place an order?
Browse our product catalog, add your preferred items to the cart, and proceed to secure checkout. You will receive an order confirmation email once payment is complete.
3What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and supported digital wallets through secure online payment gateways.
4How long does delivery take?
Local Deliveries: Usually within 3–5 business days. Outstation Deliveries: 5–7 business days, depending on your location. You’ll receive a tracking number once your order ships.
5Can I return or exchange a product?
Yes, products can be returned within 7 days of delivery if they meet the conditions listed in our [Refund & Return Policy].
6What if my TV arrives damaged?
If your product is damaged or defective on arrival, contact us within 48 hours at info@ultravisiontvs.store with pictures or video. We’ll arrange a replacement or refund after verification.
7Do your TVs come with a warranty?
Yes. All TVs include the manufacturer’s warranty. Warranty details will be shared with your order and vary by brand.
8Can I cancel an order?
Yes, you can cancel your order before it is shipped. Once shipped, you may request a return as per our policy.